Refund & Return Policy

Last updated: August 2026

At EssenceDesir, every product is quality-checked and sourced from reputable suppliers. If you're not happy, here's how returns work.

30-day window

You may return any item within 30 days of delivery for a refund of the purchase price, provided the item is unopened and in its original, sealed, resaleable condition. A $40 handling fee plus outbound shipping and return-label costs are deducted from the refund.

No full refunds are accepted for change-of-mind returns. Full refunds are issued only when your order is not received (lost in transit) or arrives damaged.

Fragrances

For hygiene reasons, opened, sprayed, or tampered perfumes and colognes cannot be returned or exchanged — even within the 30-day window. If the seal is broken, the box has been opened, or the bottle shows any signs of use, we cannot accept the return. Only unopened, sealed items qualify for a refund.

You can return

  • Unopened, sealed perfumes and colognes in original packaging (within 30 days of delivery)
  • Items that arrived damaged or defective
  • The wrong item shipped to you
  • Orders lost in transit

You cannot return

  • Opened, sprayed, or used perfumes and colognes
  • Gift cards
  • Items marked as final sale

Order cancellations

Because every order immediately covers advertising and fulfillment team costs, we do not accept cancellations once an order is placed. If a cancellation is nonetheless required, the following fees are deducted from any refund:

  • A $40 store handling charge covering advertising and order-management costs already paid
  • Outbound shipping and return-label fees incurred on the order

Defective or incorrect orders

If your item arrived damaged, defective, or is the wrong product, contact us within 14 days of delivery. We'll arrange a return label at no cost and issue a full refund including any shipping charges you paid.

How to start a return

  1. Email contact@essencedesir.com with your order number and reason for return.
  2. We'll reply within 1–2 business days with instructions and (where applicable) a return label.
  3. Pack the item securely in its original packaging, with the original seal intact and unused.
  4. Ship within 30 days of delivery using the provided label or your own tracked method.

Refunds

Once we receive and inspect the return to confirm the seal is intact, we'll process your refund (minus the $40 handling fee and any shipping costs owed) to the original payment method within 5–10 business days. You'll receive an email when it's done. Depending on your bank, it may take a few more days to appear on your statement. Full refunds are reserved exclusively for lost or damaged orders and defective or incorrect items.

Return shipping costs

Return shipping is paid by the customer unless the return is due to a defect, damage, our error, or a lost order.